BDO Online Banking

Optimising business design refinement sprints

BDO, the Philippines' leading bank, is expanding its digital capabilities by developing a new application to enhance its online services. The team faces the challenge of ensuring consistency and pursuing good user experience throughout the development process for BDO Online.

Client

BDO Unibank Inc. (BDO)

Industries

Financial Services, Banking

Date

2023

App Screen with open sidebar

Challenges

Ensuring design consistency across a large design team while navigating conflicting requirements from multiple product owners.

Objectives

Body 2

Impact

Improved design consistency and reduced inconsistencies by 54.55% across 8 banking services.

Challenges

Ensuring design consistency across a large design team while navigating conflicting requirements from multiple product owners.

Objectives

Body 2

Impact

Improved design consistency and reduced inconsistencies by 54.55% across 8 banking services.

The problem

testing

The problem

testing

To ensure design consistency across a large design team while navigating conflicting requirements from multiple product owners.

Our goal

Discovery

First identifying and creating Design Patterns

To identify common components used by the team, we gathered screens from various journeys. For instance, there were inconsistencies in the usage of Alerts, Error, and Success components due to the lack of proper guidance or existing components not fitting journey requirements.

Discovery

First identifying and creating Design Patterns

To identify common components used by the team, we gathered screens from various journeys. For instance, there were inconsistencies in the usage of Alerts, Error, and Success components due to the lack of proper guidance or existing components not fitting journey requirements.

Understanding design constraints in the system

I gathered the team to delve into their experiences to uncover specific challenges they faced when applying existing components. By understanding these challenges and the adaptations they made, we can better guide improvements.

Understanding design constraints in the system

I gathered the team to delve into their experiences to uncover specific challenges they faced when applying existing components. By understanding these challenges and the adaptations they made, we can better guide improvements.

Establishing Design Patterns

Adaptable interactions that can be reused across various applications.

testing

testing

testing

testing

Learnings

Improved Design Consistency and Reduced Inconsistencies by 54.55% Across 8 Banking Services

Placeholder

Documentation Guidelines for Text Style Hierarchy and Usage